Refund Policy

In short

If something goes wrong on our side, we'll make it right — either by fixing the work, crediting the next invoice, or refunding what makes sense. The full rules are below. This policy is part of our Terms of Service.

1. Subscriptions (monthly plans)

• First 7 days: if you've just signed up for a monthly plan and we haven't started or delivered any work yet, email us within 7 days of the first charge and we'll refund it in full.
• After work has started: monthly plans are pay-as-you-go. You can cancel any time from your dashboard; cancellation stops the next renewal and you keep access until the end of the current period. We don't refund partial months once work has already been delivered.
• Service failure on our side: if we materially fail to deliver what your plan promises in a given month (e.g., agreed response time consistently missed), email us — we'll either credit the next invoice or refund that month's charge.

2. Annual subscriptions

If you prepaid for a year and want to cancel mid-term, email us. We'll refund the unused full months, minus a 10% administrative fee, provided no large rebuild or one-off project is in flight under that contract.

3. One-off charges & custom projects

• Before we start: if you cancel a one-off charge before any work has begun, full refund.
• After work has started: we refund the unused portion of the quote on a fair pro-rata basis (hours not yet spent at the agreed rate).
• After delivery & acceptance: once you've accepted the deliverable, that line is final and not refundable.

4. Duplicate or accidental charges

If you see a duplicate charge or were billed by mistake, contact us — full refund of the erroneous amount, no questions.

5. Chargebacks

Please reach out to us before opening a chargeback with your bank. We will usually resolve the issue faster than the card-network process. Disputing a charge that we have already refunded, or that corresponds to delivered and accepted work, may result in your account being closed.

6. How to request a refund

1. Email sitecarepluspro@gmail.com from the address on the account.
2. Include the receipt number (visible on your dashboard) and a short description.
3. We respond within 2 business days.
4. Approved refunds are issued through Stripe back to the original card and typically appear within 5–10 business days.

7. Sales tax

Where sales tax was collected, refunds include the corresponding tax. Tax adjustments are reported to Stripe and reflected in the next tax filing.

8. Changes to this policy

We may update this policy. Material changes are announced in-app or by email at least 14 days before they take effect. Existing contracts continue under the policy that was in effect when you paid.